HaulingAss
Well-known member
- Joined
- Oct 3, 2020
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- 3,455
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- Location
- Washington State
- Vehicles
- 2010 F-150, 2018 Model 3 P, FS DM Cybertruck
I'm not sticking my head in the sand - I'm looking at the big picture. In other words, judging Tesla service relative to that available for legacy auto. I never said there is not room for improvement - that will always be the case.One question, have you watched the Now You Know episode I referenced? Guessing not, too much of your time needed or whatever.
You THINK I have bought into FUD. I am merely pointing out areas that they need to do better and it is from people far, far more experienced with Tesla than either of us. Don’t be an ostrich — you know, a real animal, not a myth — and hide from things right in front of you if you care to observe. Tesla is a great company that can do better. Or be a blind Fanboi. Your choice free country and all.
Zach and Jesse live in a bubble. I used to watch every episode, warts and all. I stopped watching about a year ago, as they are not very good analysts. They live in a strange idealistic cloud where reality doesn't always apply. Some stuff they have a good perspective on, on other subjects they are woefully lacking in knowledge and experience. Don't get me wrong, I think they are both fine people, they are just not "big picture" guys and there is a ton of stuff they simply don't understand when it comes to business and manufacturing and (especially) the world of investing. Here's where they went wrong on the service issue:
They live in an area that is under-served and probably where it's difficult to find qualified employees. They take their local experiences and, combined with anecdotal evidence from other regions that has been amplified by Tesla detractors, draw the conclusion that the issues they have seen are endemic to the entire organization. They do this without hard data to back up their opinions.
On the other hand, top management at Tesla has that data and they constantly use it to determine when and how to expand the service network. Is the service network perfect? Of course not, no organization growing at such a break-neck pace is and it will never be perfect. Could it be made better? Yes, of course. Zach and Jesse think they should throw money at the problem, but they have no experience deploying capital to solve problems. They naively think that spending money will magically fix it. But Tesla is already deploying capital to constantly grow and improve the service network in a capital efficient manner. Here's the issue J and Z are missing:
Tesla's number one job is to offer value to their customers in order to drive the adoption of sustainable transport and energy. It would cost almost twice as much to make the service experience 10% better, that's just the nature of solving problems like this by throwing money at them. That reduces their competitiveness against ICE vehicles because they would have to raise prices to compensate. That's unacceptable when the Tesla service experience is already better than the ICE service experience by leaps and bounds. Z and J miss this important point. They are not seeing the big picture. All they know is its not perfect. But it never will be. It's a balancing act.
The situation is far less dire than they think and the people at the top have the actual data to back it up. They are actually very experienced at deploying large amounts of capital effectively. It's not easy but Z and J naively believe more money would solve everything. They don't understand how throwing money at a such a service network tends to snowball. It would turn the service network into a black hole that consumed vast amounts of capital for very little gain. Management is being smart about this and that is reflected in the value of the company. It's valuable because management wisely allocates capital in an efficient manner. This flies right over Zach and Jesse's heads - they don't understand the concepts involved.